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FAQs

Service Area

A. We work in Fredericksburg, Spotsylvania, and Locust Grove currently. We don’t go down to the Lake Anna area, west of 95 in Falmouth (22406 zip code), King George, Caroline, etc.

A. No, sorry! We stay fairly busy with appointments, and even adding an extra fee for distance, the time outside of our normal routes combined with the cost of gas would make it prohibitively expensive for both us and you

Pricing

A. Pricing is highly variable, depending on your pup’s coat condition, behavior, size/weight, and whether they’re getting a full haircut, or just neatened up, etc. Feel free to ask us for a price quote!

A. A lot of factors go into the pricing for mobile grooming. Our vehicle is fully equipped with grooming equipment and supplies, we have our own water, power, heating, and air conditioning, and it is custom made for grooming. The cost of gas is a large factor in our routes, and just like any vehicle driven so many miles in a day, our van needs regular maintenance and repairs. We are also working with your dog one on one, or at least with just the dogs in your family, rather than being in a large grooming salon where several pups are being worked on at the same time, in various stages of the grooming process, and so the cost of our time is higher than in a traditional salon.

A. No, our pricing is not set up to allow for multiple dog discounts.

Scheduling and Appointments

A. No, we do not. Our current hours are Monday through Friday, the earliest at 8am, and the latest around 3 pm, depending on our route.

A. No, we have found that the existing systems for online booking do not work well for us, and lead to a lot of inefficient routes and empty spaces at odd times. Currently we schedule by setting your appointment for a certain day, and then working out the most fuel efficient route a week before and sending out our expected arrival times. We are usually able to work with you if you have specific needs for an appointment time, but please let us know as soon as possible!

A. We have many clients who book their appointments ahead of time, or schedule their grooms on a regular schedule to make sure their pups get groomed exactly when they need it. If we have someone cancel at the last minute and need to fill a spot, we will always work through the upcoming appointments in the order of when they booked to offer the spot to clients in the appropriate area for the opening, so there is always a possibility that we could get you in sooner.

Grooming Policies

A. Not every mobile groomer has this kind of weight limit, but we have chosen to do so for the safety of your pup as well as ourselves. The way the van is set up, we have to lift each pup into the tub, and we also need to be able to catch them if they accidentally step off the table, or in any kind of emergency situation.

A. No, we work with dogs only.

A. Sorry, no, we can’t allow pet parents or family members into the van with us once the pup is receiving services. You are welcome to help us get them into the van, but after that, our insurance does not allow us to have non-employees in the van since we would then be liable for any sort of accident that might happen, even something as simple as bumping your head on the cabinet. We do also find that most dogs are more distracted when in the presence of their family members, and grooming is a calmer and safer experience when they are able to focus on just the groomer working with them.

A. We will absolutely groom your pup with meds on board for calming or sedation, as long as they have been prescribed by your vet or are simply over the counter type calming treats. We cannot administer any of these ourselves, as we are not trained to do so.

No, we will not take a dog in either of those conditions. A pregnant dog is very sensitive to stress, and being overly anxious can be risky for her pups and her pregnancy. A dog in heat makes it very difficult to adequately clean in between appointments, and her pheromones in the van, even after cleaning, can also potentially affect how other dogs handle their grooming appointments, making them distracted and agitated as well.

A. Absolutely! However, it must be dog shampoo in its original bottle. We also have a variety of professional grooming products for every coat and skin type, so if you need your pup to have a certain issue addressed, just ask!

Customer Support

A. Depending on when you call, we are often at someone’s home working on a pup, or driving in between appointments. We want each pup in our care to have our full attention while we are working with them, and so we don’t answer during the grooming process, and we also don’t drive distracted. We will return your call as soon as possible!